Works for

• Simple Refix, same loan structure

Does not work for

• Restructure

• Converting portions to revolving

If your client is within 40 days of refix, they should be able to access their offered rates via their mobile app.

This method is by far the best.

1. Ask the client to sign your declaration, if they haven’t done already. If you did their original lending, you may not need this.

2. Ask the client to go on online banking and read out the rates offered. Discuss with the client and come to an agreement.

3. The client confirms via the app

4. Send the client an email outlining why you recommended the option you decided on together. Ask them to reply to this saying that they agree with your assessment and recommendation.

5. Send an email to ‘brokerenquiries@tsb.co.nz’ (email template included in link), with the following items included.

• Signed Declaration dated within the last 30 days

• Identifying info for the client (Full name, Customer number or loan number)

• Copy of email trail with client

• include ‘please load for commission’ in your email.

Your commission will be loaded from there.

Sometimes Method 1 is not possible as the client needs to restructure.

Works well for

• Refixing and restructuring

1. Ask the client to sign your declaration, if they haven’t done already.

2. Ask the client to provide an identifying reference number, for example customer number or a loan account number.

3. Send an email to ‘brokerenquiries@tsb.co.nz’ (Link includes suggested template), with the following items included.

• Signed Declaration dated within the last 30 days

• Identifying info for the client (Full name, Customer number or loan number)

• Copy of email trail with client requesting their rates.

4. TSB will reply with rates, loan structure and pricing. Discuss with your client and come up with the recommended new loan structure.

5. Send this loan structure to the client using the shared templates ‘clients rates & cashback’’ template. Have them email back and confirm that it is correct.

6. Reply to TSB’s original email with

• Email trail with clients confirmation

• Loan Structure in email - there is no specific form

• request for commission to be loaded (just type it in the email).

7. The client(s) will need to sign the new loan documents. Please note that these cannot be e-signed.

Your commission will be loaded from there.

This is when you are wanting your client to get the special rates and not the standard rates, either because their loan has been paid down, or their property value has increased.

According to experience and inside sources, at time of writing, upon refix the clients will automatically get the special rates regardless of LVR. Do method 1 or 2!