Important information about our business

AJP Financial LTD is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services. Financial Services Provider Number is FSP1005245.

Our office contact details
Address: Home Loan Factory, 103 Johnsonville Road, Johnsonville, WLG, 6037
Phone: 028 8517 4720
Email: andy@hlf.co.nz
Website: www.hlf.co.nz

Nature and Scope of financial advice services

Our Services

●        Investments strategies (strategic asset allocation and investing)

●        KiwiSaver investment strategies

●        Debt management (including borrowing for personal and investment purposes)

Products we can provide financial advice about:

●        KiwiSaver investments

●        Managed investments

●        Loans including mortgages, reverse mortgages and deposit bonds

Product providers we might recommend

Mortgage

●        ANZ

●        BNZ

●        ASB

●        Westpac

●        Kiwibank

●        TSB

●        AIA Go Home Loans

●        SBS

●        Co-operative

●        Unity

●        Avanti

●        Basecorp

●        Pepper Money

●        CFML TLD

Kiwisaver

●        ANZ Investments

●        Booster

●        Milford

●        Generate

●        Pathfinder

●        Koura

●        NZ Funds

Our fees

Typically we do not charge a fee from providers where the provider pays us a commission or fee. Below is our fees free guarantee policy. If all 3 are met, there will be no fee charged from us.

1. You keep your mortgage with the same lender for a minimum of 3 years

If you sell the property, refinance to another lender, or fully repay the loan within 3 years, then we may charge you for any commission that the lender takes back from us. This does not include refixing your loan, this does not affect our commission.

2. Your loan is placed with a New Zealand registered bank
(ASB, ANZ, BNZ, Westpac, SBS, Co-operative, TSB, Kiwibank).

The lender will cover our fees by paying us a commission on your loan. Typically, commissions are between 0.55-0.85% of the total loan amount. It is our strong preference to place you with a NZ registered bank.

If we cannot place your loan with a bank, another option may be non-bank lenders. These lenders do not pay us a commission and therefore we may charge a fee. In this case, any fees would be fully disclosed to you in writing by your adviser and need to be approved by you, the client, in writing.

3. Your loan is for buying a home, investment property, refinancing, or getting a top up on your existing home loan
Other lending, such as commercial or business loans, may incur a fee as lenders do not typically pay us any commission for non-residential loans. Again, this would be confirmed in writing by your adviser, and you, the client, would need to agree to this in writing.

Other costs

Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs. However, we will agree all additional costs with you prior to incurring them.

Commissions

For services in relation to investments & loan products, commissions may be paid by the product provider as follows:

Initial commission - a percentage of the value of your investment contributions, loan balance.

Ongoing commission - a percentage of the value of your investment balance, outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the investment or loan..

Conflicts of interest or other incentives

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.

From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

How we manage any conflicts of interest

To ensure our advisers prioritise our clients’ interests:

●       We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.

●       All our advisers undergo annual training about how to manage conflicts of interest.

●       We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.

●       We undertake an annual independent Compliance Assurance Review.

Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

●     Meet the standards of competence, knowledge and skill set out in the Code of Conduct

●     Give priority to the clients’ interest and

●     Exercise care, diligence and skill and

●     Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.

Our Internal complaints process

If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Andrew Palliser who can be reached via email at andy@hlf.co.nz or 028 8517 4720.  We will reply to you within 24 hours.

Our internal complaints handling process is as follows:

Insert your complaints handling process or steps here.

1. We will look to resolve your complaint internally within 15 working days.

2. If this cannot be achieved, then you can make a complaint to FSCL as below
   

Our external complaints process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – FSCL LTD. This service will cost you nothing, and will help us resolve any complaints.

You can contact FSCL at:

Address:                      PO Box 5967, Wellington, 6140
Phone number:          0800 347 257

Email address:            complaints@fscl.org.nz