Home Loan Factory

Publicly Available Disclosure

Here is some general information about our business to help you decide if you want to seek our advice.

Company Name: Vaama Financial Advisor LTD

FSP number: FSP1003915

Phone Number: 021 168 6310

Email: Divya@hlf.co.nz

Company Name: Divij DG Limited

FSP number: FSP1003913

Phone Number: 022 590 4995

Email: Deepak@hlf.co.nz

Licensing information

We operate as a group under a current license issued by the Financial Markets Authority in the name of

NZ Financial Services Group Limited (FSP286965)

There are no conditions attached to this license on that advice that may be given.

Our advice and Product Providers

We provide advice to our clients about home loan products.

We only provide advice about products from certain providers, these are: ANZ, ASB, Westpac, BNZ, TSB, SBS, Avanti,

First Mortgage Trust, Co-operative Bank, Unity,, ASAP Finance, Basecorp, CFML loans, Cressida Capital, DBR,

Heartland Bank, Liberty Finance, Pepper Money, Prospa,, Southern Cross, Unity, General Finance, Pallas Capital, Funding Partners, Midlands Funds Management, and Select.

Commission

On settlement of a loan, we usually receive commission from the applicable product provider. The commission is

generally of an upfront nature but may also include a renewal or trail commission.

We also receive a fixed rate roll over fee from some product providers if we assist in refinancing your loan.

This commission is used to remunerate the financial adviser that provides the advice, and to pay the expenses

associated with running our business including any rent, staff costs and IT resources. From this commission, we also

pay NZ Financial Services Group Limited for services they provide to us in connection with our authorisation under their

licence from the Financial Markets Authority.

We take steps to ensure that the receipt of commissions does not influence the advice we give to you and that our

advisers prioritise your interests by recommending the best product for your purpose regardless of the type and

amount of commission we or they may receive.

We do this by:

● Ensuring our advisers follow an advice process that ensures they understand your needs and goals and that their

recommendations on lending meets those needs and goals.

● Ensuring our advisers receive regular training on how to manage conflicts of interest.

● Providing you with a schedule showing commission amounts and types by product provider. This schedule is contained

within each Financial Adviser’s personalised Disclosure Guide. A Financial Adviser will provide you with more information

about commissions during the advice process.

Fees and Expenses

Generally we don’t charge you any fee for the advice and transactional solutions that we provide to you. This is possible

because, on settlement of a mortgage, we usually receive commission from the applicable product provider as

described above. There are two exceptions to this general position which are explained below.

We may charge you a one-off fee in the following situations:

(a) No commission: If you request that we provide services in relation to a product or

service and we do not receive a commission. Any such fee would be agreed and

authorised by you in writing before we complete the services, and would be based

on an estimate of the time spent providing the advice.

This may arise in the rare event that you request that we provide Services in relation

to either a product that is offered by a provider that we do not hold an accreditation

with, or a product that is outside our usual arrangements with our product providers.

(b) Repayment of commission: If a product or service provider requires that we repay

commission within 27 months of settlement of your mortgage. Any such fee would be no more than $2,500 (plus GST) and

would be calculated based on a rate of $250 (plus GST) per hour of the financial

adviser’s time spent providing services to you in connection with the applicable

mortgage. The fee charged will not exceed the amount of commission

clawed back from the lender.

Should we need to charge you a fee, you will be invoiced and will be given 30 days to

make payment.

Conflicts of Interest

If there are any conflicts of interest apart from commission that could potentially influence the advice that we give,

these will be shown in your Financial Adviser’s Disclosure Guide.

Complaints

If you have a complaint about our service you need to tell us about it. You can contact our internal complaints service

by phoning us on 021 168 6301 or emailing us at wellington@hlf.co.nz with the heading Complaint - (Your Name).

Please set out the nature of your complaint, and the resolution you are seeking. We will acknowledge receipt of this

within 1 business day. We will then record your complaint in our Complaints Register and notify our Licence Holder. We

may want to meet with you to better understand your issues.

We will then investigate your complaint and provide a response to you within 7 working days of receiving your complaint.

If we need more time to investigate your complaint, we’ll let you know. If we cannot agree on a resolution you can refer

your complaint to our external dispute resolution service. This service is independent and will cost you nothing and

will assist us to resolve things with you.

Details of this service are:

Financial Services Complaints Limited

Phone: 0800 347 257

Email: complaints@fscl.org.nz

Our Duties

Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct

Act 2013.

These duties are:

- Meet the standards of competence, knowledge, and skill and the standards of

ethical behaviour, conduct, and client care set out in the Code of Professional

Conduct for Financial Advice Providers.

- Give priority to your interests.

- Exercise care, diligence, and skill.