Works for

• Simple Refix, same loan structure

Does not work for

• Restructure

If your client is within 60 days of refix, they should be able to access their offered rates via their mobile app.

If you did the original lending, there is no extra payment for this as you will already be receiving ongoing trail. Only follow the next part if the client is new to you, otherwise just speak with the client and lock the rates in the app.

This method is by far the best.

1. Ask the client to sign your declaration, if they haven’t done already.

   If you did their original lending, you will not need this.

2. The client will need to provide you with their Client Access Number

   The one they log into internet banking with - not the password though

3. Ask the client to go on online banking and read out the rates offered. Discuss with the client and come to an agreement.

4. The client confirms via the app.

   If you did the original lending for the client, at this point there is no need to go further, as there will be no extra commission above the trail income you already receive.

5. Send the client an email outlining why you recommended the option you decided on together. Ask them to reply to this saying that they agree with your assessment and recommendation.

6. Send an email to 'adviserjoinus@kiwibank.co.nz' (Click for template), with the following items included.

• Signed Declaration dated within the last 30 days

• Client Access Number and Client’s Full Name(s)

• Copy of email trail with client

Your commission will be loaded from there.

Sometimes Method 1 is not possible as the client needs to restructure.

Works well for

• Refixing and restructuring

• Converting a portion to revolving

Does not work well for

• Removing LEM

1. Ask the client to sign your declaration, if they haven’t done already.

2. Ask the client to provide their Client Access Number.

3. Get pricing for the client from the most recent Kiwibank Matrix (emailed every Monday).

4. Send this loan structure to the client using the shared templates ‘client's rates & cashback’ template.

5. Discuss with your client and come up with the recommended new loan structure.

   Have them email back and confirm that it is correct.

6. Complete a ‘non credit restructure form’ (Click link for file valid at Nov 2023), available from KB ME.

7. Send an email to ‘maintenance@kiwibank.co.nz’ and CC ‘adviserjoinus@kiwibank.co.nz’ (Click link for template).

   Make sure to include

   • Signed Declaration dated within the last 30 days

   • Client Access Number

   • Copy of email trail with client requesting their rates.

Your commission will be loaded from there.

1. Ask the client to sign your declaration, if they haven’t done already.

2. Ask the client to provide their Client Access Number.

3. Get the client’s latest Ival.

   If the Ival is not sufficient, then a full registered valuation will need to be done. Minimum of 12 months must have passed since settlement.

4. Get pricing for the client from the most recent Kiwibank Matrix (emailed every Monday).

   Use the ‘under 80% LVR’ pricing, but make sure the client is aware that LEM removal is not complete until Kiwibank approves this.

5. Send this loan structure to the client using the shared templates ‘client's rates & cashback’ template.

6. Discuss with your client and come up with the recommended new loan structure.

7. Have them email back and confirm that it is correct.

8. Complete a ‘non credit restructure form’ (Click link for file valid at Nov 2023), available from KB ME.

9. Send an email to ‘maintenance@kiwibank.co.nz’ and CC ‘adviserjoinus@kiwibank.co.nz’ (Click link for template).

Make sure to include

• Signed Declaration dated within the last 30 days

• Client Access Number

• Copy of email trail with client requesting their rates.

Your commission will be loaded from there.