Works for

• Simple Refix, same loan structure

Does not work for

• Restructure

• Converting portions to revolving

If your client is within 60 days of refix, they should be able to access their offered rates via their mobile app.

This method is by far the best.

1. Ask the client to sign your declaration, if they haven’t done already. If you did their original lending, you may not need this.

2. Ask the client to go on online banking and read out the rates offered. Discuss with the client and come to an agreement.

3. The client confirms via the app

4. Send the client an email outlining why you recommended the option you decided on together. Ask them to reply to this saying that they agree with your assessment and recommendation.

5. Send an email to ‘wellingtonbrokerteam@co-operativebank.co.nz’ (email template included in link), with the following items included.

• Signed Declaration dated within the last 30 days

• Identifying info for the client (Full name, Customer number or loan number)

• Copy of email trail with client

Your commission will be loaded from there.

Sometimes Method 1 is not possible as the client needs to restructure.

Works well for

• Refixing and restructuring

1. Ask the client to sign your declaration, if they haven’t done already.

2. Ask the client to provide an identifying reference number, for example customer number or a loan account number.

3. Send an email to ‘wellingtonbrokerteam@co-operativebank.co.nz’ (Link includes suggested template), with the following items included.

• Signed Declaration dated within the last 30 days

• Identifying info for the client (Full name, Customer number or loan number)

• Copy of email trail with client requesting their rates.

4. Co-op will reply with rates, loan structure, and pricing. Discuss with your client and come up with the recommended new loan structure.

5. Send this loan structure to the client using the shared templates ‘clients rates & cashback’’ template. Have them email back and confirm that it is correct.

6. Reply to Co-op’s original email with

• Email trail with client’s confirmation

• Loan Structure in email - there is no specific form.

Your commission will be loaded from there.

This is when you are wanting your client to get the special rates and not the standard rates, either becuase their loan has been paid down, or their property value has increased.

Do note that Co-op cannot simply take off the LEM fee from the client’s rates, the client will need to lock in a new structure, which could include break fees if they are not out of their refix period.

1. Ask the client to sign your declaration, if they haven’t done already.

2. Ask the client to provide an identifying reference number.

For example, customer number or a loan account number.

3. Ask the client to go to propertyvalue.co.nz and get their latest valuation report for their home.

Do note that before ordering, this will come out at the same value as on homes.co.nz as they both pull from Corelogic.

3. Send an email to ‘wellingtonbrokerteam@co-operativebank.co.nz’ (Click for template), with the following items included.

• Signed Declaration dated within the last 30 days.

• Identifying info for the client (Full name, Customer number or loan number)

• Copy of email trail with client requesting their rates.

• Copy of Propertyvalue.co.nz valuation/ registered valuation

4. Co-op will reply with new rates, loan structure and pricing.

Discuss with your client and come up with the recommended new loan structure.

5. Send this loan structure to the client using the shared templates ‘client's rates & cashback’ template.

Have them email back and confirm that it is correct.

7. Reply to Co-op’s original email with

• Email trail with clients confirmation

• Clearly written out loan structure details - there is no specific form for this.

Your commission will be loaded from there.